Privacy Policy

Introduction

Welcome to Illumi Player. We are committed to protecting your privacy and ensuring you have a positive experience when using our media player application. This Privacy Policy explains how we collect, use, and protect your information when you use Illumi Player on Apple TV and iOS devices.

Information We Collect

Information You Provide

• Account Information: When you create an account, we collect your email address and any profile information you choose to provide.
• Server Connections: Connection details for Emby servers and SMB network storage that you configure.
• Watchlists and Preferences: Movies and TV shows you add to your watchlists, viewing preferences, and custom settings.
• Support Communications: Information you provide when contacting our support team.

Information Automatically Collected

• Usage Data: Information about how you use the app, including viewing history, search queries, and feature usage.
• Device Information: Device type, operating system version, app version, and unique device identifiers.
• Performance Data: Crash reports, error logs, and performance metrics to help us improve the app.
• Analytics Data: Aggregated usage statistics to understand user behaviour and improve our services.

How We Use Your Information

We use the information we collect to:

• Provide and maintain the Illumi Player service
• Personalise your experience with AI-powered recommendations
• Sync your watchlists and preferences across devices
• Provide customer support and respond to your enquiries
• Improve our app's performance and add new features
• Send important service updates and notifications
• Ensure the security and integrity of our services
• Comply with legal obligations

AI Features and Data Processing

Illumi Player includes AI-powered features such as content recommendations and reviews. These features process your viewing history and preferences to provide personalised suggestions. This processing happens locally on your device when possible, and any data sent to our servers is anonymised and encrypted.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our app and services, under strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or government regulation.
• Safety and Security: To protect the rights, property, or safety of Illumi Player, our users, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to users.

Third-Party Services

Illumi Player integrates with third-party services such as Emby servers and network storage devices. When you connect to these services, their respective privacy policies apply to any data they collect. We encourage you to review the privacy policies of any third-party services you connect to Illumi Player.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure server infrastructure and monitoring

Data Retention

We retain your personal information only for as long as necessary to provide our services and fulfil the purposes outlined in this Privacy Policy. When you delete your account, we will delete your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your personal information
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at privacy@illumiplayer.app

Children's Privacy

Illumi Player is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, through the app. Your continued use of Illumi Player after such changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@illumiplayer.app
• General Support: support@illumiplayer.app
• Website: Contact Page